Return and Refund Policy
Thank you for shopping at Electra Appliances. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy carefully.
Returns and Exchanges
Returns are generally not available unless the dimensions provided by Electra Appliances were incorrect or at the seller’s discretion. In most cases, only exchanges are permitted. If a suitable exchange is not available within two weeks, a return may be approved.
For the first year, the repair and exchange process is managed by the manufacturer. They will first send a repair technician to assess whether the appliance can be repaired. If it cannot be repaired, the manufacturer will authorize an exchange. Only the manufacturer can approve an exchange once a certified technician has deemed the appliance irreparable.
Restocking Fees
A 25% restocking fee applies if the buyer is at fault. This includes instances where the buyer failed to verify dimensions prior to purchase or lacked the proper infrastructure for installation. The fee is waived if the seller is at fault. Fault determination is at the discretion of Electra Appliances, and reductions in the fee may be approved on a case-by-case basis.
Refund Process
- Inspection: Once we receive the returned item(s), we will inspect them to verify their eligibility for an exchange or refund. If the item(s) do not meet our return eligibility criteria, we may reject the return and notify you of the reason, with no refund provided.
- Refund Issuance: If the returned item(s) are eligible for a refund, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase or another preferred method. Please note that it may take 5-10 business days for the refund to be reflected in your account.
If you receive a damaged or defective item, please contact us immediately upon receipt, and specifically while the technicians are still on-site. We may require you to provide photographs or other evidence of the damage or defect. We will work with you to resolve the issue promptly, which may include providing a replacement, repair, or refund.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately, while our delivery or installation technicians are still on-site. We may request photographs or other evidence to assess the issue. We will work promptly to resolve the matter, which may include providing a repair, replacement, or refund based on the situation.
Used Appliances Returns
Used appliances may exhibit signs of prior use that are not typical of new products. These can include cosmetic wear, minor dirt or discoloration, louder operation, slower performance, or specific noises during use. These characteristics are considered normal for used appliances and do not automatically qualify as defects.
Electra Appliances maintains the sole discretion and expertise to determine whether an issue with a used appliance requires repair or replacement. For example, certain noises or cosmetic imperfections—such as dents or scratches—on their own do not warrant a replacement.
Our approach is to first attempt repair within the warranty period. If repair is not possible, we may offer a replacement unit. Returns or refunds for used appliances are not offered unless the appliance is irreparable or was not as described at the time of sale.